Better Living Through Bluetooth

Lobot (not my selfie)

I get a lot of looks/questions about my bluetooth headset and I thought it might be an interesting post topic.

Lobot (not my selfie)

Lobot (not my selfie)

It’s starts with the look. They see the blinking light on the headphones and realize something different is going on. Many realize I have no wires so the ask “What ya got on your head Reff?
Sometimes they see me talking to myself, not realizing that the headphones have a built-in microphone and let’s me talk on the phone hands free. I suffer the slings and arrows of the early adopter so you don’t have to.

Better Living Through Bluetooth

As a technology, Bluetooth is underused and under appreciated.  Most people only think of keyboards and mice, but you do a lot with bluetooth.

Here how I use bluetooth:

Headphones

As mentioned above, I use bluetooth headphones everyday. They are fantastic for commuting. I used to be  a daily source of amusement to other commuters. Each day I would become entangled in a mess of iPhone, jacket, messenger bag and earbuds. Bluetooth headphones often have volume controls as well as track controls making it easy to pause a song or podcast to have a conversation. If you struggle with earbuds, bluetooth headphones are a cheap upgrade. (affiliate link)

Car stereos

If your car stereo is beat and you need to swap in new stereo, definitely consider a bluetooth enabled stereo.  If you do, you’ll get a few nice features including: hands-free dialing (thanks Siri) and podcasts/music that plays out of your car speakers directly from your phone. Ready to buy? This is what I put in my Jeep when the CD player died. (affiliate link)

Smart Watches:

Pebble watches use bluetooth to connect to your iPhone/Android smart phone.  

Wireless speakers

Not always the most powerful or highest quality speakers, but they are a great option for an office.

 

Use social automation to serve YOU (not your audience)

If This Then That
If This Then That

If This Then That

Last week I railed against the “Dangers of Marketing Automation.” To provide some balance, I’m following up with my favorite automation tool, IFTTT.

If you don’t what IFTTT is, it’s a powerful rules engine that let’s you automate simple tasks based on conditions.  If THIS happens then do THAT.

IFTTT is great for making your life easier, but it’s a powerful engine that can let you do stupid stuff.  For example, for a while I was using IFTTT to wish people a happy birthday on twitter. Ideally this is great because I’m terrible at remembering birthdays. The problem is the messages are sent without any context or relevance. I didn’t get a chance to make a joke about a recent event. I could only say “Happy Birthday!”. Which seems so lame, especially for people I care about.

Rule of Thumb

Use automation where it makes your administrative life easier, but doesn’t connect with your audience.

 

Here’s an example of what not to do

NO! This is a kitten killer.

NO! This is a kitten killer.

 

 

 

 

 

 

 

GOOD IFTTT Examples

Each example is clickable and will bring you to the IFTTT page with details on the task.

 1. Congratulate LinkedIn connections

Congratulate connections on their new job

Congratulate connections on their new job

 

 

 

 

 

 

 

2. Create a record of your tweets

Keep a record of your tweets

Keep a record of your tweets

 

 

 

 

 

 

3. Dress correctly for the weather

Tell me about nasty weather

Tell me about nasty weather

 

 

 


 

 

4. Keep a record of shared links  

Keep a record of shared stories

Keep a record of shared stories

 

 

 

 

 

 

 

 

5. Find your phone!

Ugh, where is my iPhone?

Ugh, where is my iPhone?

 

 

 

 

 

 

 

 

If you haven’t tried IFTTT, then get started. If you do you use IFTTT, share your favorite recipe in the comments.

The Dangers of Marketing Automation

Iron Man Toon
Iron Man Toon

Iron Man Toon

Recently I was on a panel of “The Future of Marketing.”  I spoke on the importance of:

  • Analyzing your customer data to identify business opportunities
  • Empowering employees to use social media for relationship building
  • Differentiation by providing customer value with a focus on customer experience

Human + Scaling Social

Two main themes came through in the seminar:

  1. A recognition that companies and employees of companies need to connect to consumers on a personal, human level
  2. A desire to scale social interactions through Marketing technology

I agree with the nature of these two trends and they should go together nicely. The problem lies with how many companies might implement their social business. And this isn’t the rant of a purist. Plenty of people are concerned about “The Dangers of Marketing Automation

Back to the seminar I was in… a room full of Marketers, nearly no one was using the hashtag for the event.  Approximately half of those in attendance signified (via show of hands) that they use Twitter, yet the event hashtag had less than 10% audience participation. The only participants were panelists. It seems Marketers want to wield social media in the same manner they use email – ready, aim, BLAST!

Social Marketing is not Email Marketing

What’s troubling is Marketers want to transfer their email marketing skills to social.  You can’t just ‘mail merge in’ the recipients twitter name and blast tweets out.

Run an automated DM campaign and I’m pulling your Marketing card. You can sit social out.

Social is a different beast.  It requires nuance, It requires context.  Social requires knowing your audience and having a conversation. In email marketing you can send emails on behalf of your sales team. You do that on social media and you’ll appear foolish and trite.

Guidance and Freedom

Those that want to scale one-on-one conversation via automation don’t understand social. Marketers who want to scale social should provide Guidance and Freedom to their employees.

Guidance

Provide employees with everything they need to know to be an important part of your organizational social marketing team:

  • Make sure employees know the firm rules related to using social media
  • Provide training to employees on how to use social media
  • Make sure employees understand your brand messaging
  • Provide social content (tweets, status updates) that employees can use – if they’d like

Freedom

Once employees have been trained and understand the guidelines, give them the freedom to be creative.  Employees should feel comfortable using the content provided by the company but should have the freedom to write their own status updates and tweets.

 

Photo Credit: Ironman Toon – DracRoig

Social Tech Focus: Save Publishing

Save Publishing

Save Publishing

Last week Peter Shankman gave a tip I thought was worth sharing.  Save Publishing is a bookmark you install in your browser.  While on any webpage, click the “SavePublishing” bookmarketlet and it will highlight all the tweetable text on the page allowing you to easily tweet them.

Save Publishing

 

Try it for yourself: http://www.savepublishing.com/

#ForrForum Day 2 – Embracing Digital Change

#ForrForum
#ForrForum

#ForrForum

Day 2 of Forrester’s eBusiness and Strategy Conference continued to focus on the impact of Digital.

Bill Doyle opened the day by providing prospective.

We Are In The Age of the Customer

1900 – Age of Manufacturing
1960 – Age of Distribution
1990 – Age of Information
2010 – Age of the Customer

Differentiate on how you treat the customer – be Customer Obsessed

Martin Gill Provided IT Advice

  • Nearly 25% of adults are online with 3 or more devices
  • 2.6 – avg # of operating systems developers deploy to
  • 4.1 – avg # of form factors developers support
  • 4.6 – avg # of browsers web developers test

What’s keeping IT from morning faster? Cost center, SLAs, Compliance, Consistency, Standards, Fear of failure, governance, waterfall processes

Optaros Provided Advice on Digital Strategy Development

Creating relevant digital commerce capabilities

  1. Strategy – Do you understand the priorities that will drive business success throughout this revolution?
  2. Customer Experience – How can you understand the new rules of engagement from the consumer’s point of view?
  3. Technology - Growing choice and complexity in technology creates huge opportunity – but is technology enough?
  4. Partners – Do your partners understand what it takes you help YOU win?

Impact of Digital on Business

Digital Commerce has profound business impact and the C-Suite has noticed
The 10 : 50 : 100 rule – Kantar Group
10% of retail is online today
50% of all retail is influenced by digital
100% of all retail is impacted by digital

Disruption: Customers have taken control

  • Erosion in Trust & Loyalty – more trust in what others are saying about the brand
  • Social Influence
  • Transparency – be prepared to react to the fact that everything is done publicly
  • Ubiquitous Access
  • Increasing Speed
  • Relevant & Consistent
  • New Basis of Competition – for example, how to compete with Amazon

Leading Digital Change – What you should be thinking about?

  • Organizational “Revolution”  align your corporate and digital strategies
  • Know your customers and what motivates them
  • Understand all your competitors
  • Think beyond .com and the single URL
  • Plan for the unexpected – be agile
  • Focus on both revenue generation and cost control
  • Priorities beyond the next budget cycle

By 2017, CMOs will spend more on IT than CIOs & CTOs – McKinsey

How Mobile Can Transform Your Customer Experience

Forrester Ron Rogowski provided great info on mobile

Why haven’t firms made the mobile shift?

  • Don’t understand how their customers operate
  • Focused on legacy interaction models
  • Lack skills to design and develop breakthrough mobile experiences
  • More devices = greater overall activity (it’s net new activity)

Mobile shifts all three core attributes of a customer experience

  • Enjoyable – how enjoyable are you to do business with?
  • Easy – how easy are you to do business with?
  • Meet needs – how effective are you at meeting your customers needs?

Mobile Journey: Repair —> Elevate —> Optimize —> Differentiate

Repair

  1. Inventory your mobile presence
  2. Assess value from your customers’ POV
  3. Keep, throw out or fix

Elevate

Incorporate mobile expertise into your existing CX design processes

Optimize

  1. Get active and proactive about context to build enjoyable experiences
  2. Design experiences for those moments
  3. Determine the context around those moments… and use analytics to anticipate needs

Differentiate

  1. Innovate to differentiate: CX improvements & CX innovation
  2. Reframe the opportunity
  3. Rely on systematic and innovative tactics
  4. Build systems of engagement

Final thoughts

  1. Use customer experience — not mobile — KPIs to measure success
  2. Beg, borrow, steal, and buy native mobile talent
  3. Adopt and use analytical tools

 

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